Frequently Asked Questions
Everything you need to know about your MoonArt experience.
What is the typical shipping timeframe for my order?
Most orders are processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international delivery can take 10-15 business days depending on your location.
How can I track the status of my shipment?
Once your order has been dispatched, you will receive an email notification containing a unique tracking number and a link to the carrier's website to monitor your package.
What is your return and exchange policy?
We offer a 30-day return policy for most items. Products must be in their original, unused condition and packaging. Please contact our support team to initiate a return authorization.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products sustainably sourced?
At MoonArt, we prioritize ethical sourcing and high-quality materials. We work closely with our suppliers to ensure that our production processes meet environmental and fair-labor standards.
Can I modify or cancel my order after it has been placed?
Orders can be modified or canceled within 12 hours of placement. After this window, the order is sent to our fulfillment center and cannot be changed.